fk11 Privacy Policy

1 Data We Collect

When you register for and use a fk11 account, we collect personal information across several categories. The scope of data collected depends on how you interact with the platform — for example, a player who deposits via bKash will provide different data points than one who contacts customer support. Below is a comprehensive account of what fk11 collects and why.

To create a fk11 account, you are required to provide your full legal name, date of birth, residential address, and a valid contact method (email address and/or mobile number). This information is used to establish your identity, enforce the 18+ age restriction, and communicate account-related notices to you.

• Full name as it appears on your government-issued identification document.
• Date of birth, used exclusively for age verification purposes.
• Residential address (city, district, and postcode at minimum).
• Email address — used for account notices, security alerts, and support correspondence.
• Mobile number — used for two-factor authentication and payment-method linking.

fk11 may request copies of identity documents at registration, prior to processing a withdrawal, or when an account triggers an internal compliance review. Acceptable documents include your National Identity Card (NID), passport, driving licence, or a recent utility bill or bank statement for address verification. These documents are processed securely and retained only for the period required by applicable regulations.

To process deposits and withdrawals, fk11 records transactional metadata associated with your payment activity. fk11 does not store complete card numbers, mobile banking PINs, or full account credentials. The data we retain includes:

• Payment method type (e.g., bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• Masked account or card identifier (e.g., last 4 digits of a card, or the first and last 2 digits of a bKash number).
• Transaction amount in BDT, timestamp, and transaction reference number.
• Deposit and withdrawal history associated with your account.

fk11 automatically collects technical and behavioural data as you use the platform. This helps us detect fraud, maintain platform integrity, and improve the overall user experience. This category includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version.
• Pages visited, features accessed, game sessions started, and betting activity (game name, stake, outcome, timestamp).
• Login timestamps, session duration, and logout events.
• Any errors encountered during your session, captured anonymously for diagnostic purposes.

When you contact fk11 support via live chat, email, or any other channel, the content of those communications — including your queries, complaints, and our responses — is retained as part of your account record. This enables consistent support quality, dispute resolution, and internal staff training.

2 How We Use Your Data

fk11 processes personal data only for clearly defined purposes, each grounded in a lawful basis. We do not use your data for purposes that are incompatible with those stated at the time of collection. The primary purposes for which fk11 processes your personal information are set out below.

Where fk11 relies on consent as the lawful basis — specifically for sending promotional emails or SMS messages — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

3 Data Sharing & Disclosure

fk11 does not sell, rent, or trade your personal information to third parties for their own commercial gain. We share data only where it is strictly necessary to deliver our services, comply with legal obligations, or protect the integrity of the platform. The categories of recipients with whom fk11 may share your data are described below.

To process your deposits and withdrawals, fk11 shares limited transactional data with the payment service providers you select — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard. Each of these providers operates under its own privacy and security standards. fk11 shares only the minimum data required to complete the transaction.

Third-party game studios whose titles appear on fk11 — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session identifiers to facilitate real-time game delivery and integrity verification. These providers do not receive your full name, contact details, payment information, or NID data. Game outcome data is processed on their servers in accordance with their own certified RNG (random number generation) and fairness audit processes.

fk11 may disclose personal data to relevant authorities — including financial intelligence units and law enforcement bodies — where required to do so by applicable law, court order, or regulatory direction. Such disclosures are made strictly to the extent required and are not voluntary disclosures for commercial purposes.

• Identity verification and KYC (Know Your Customer) service providers, who process identity document data under strict contractual data processing agreements with fk11.
• Cloud infrastructure and hosting providers, who store platform data in secure server environments. These providers are contractually bound to process data only under fk11's documented instructions.
• Customer support platform operators, used to manage live chat and email ticket systems. Support agents access only the account data necessary to resolve the specific query at hand.

4 Cookies & Tracking Technologies

fk11 uses cookies and similar lightweight tracking technologies to operate core platform functionality, maintain session security, and gather anonymised analytics about how players interact with our site. We do not use third-party advertising cookies, and we do not engage in cross-site tracking or behavioural profiling for marketing purposes.

You may control or disable cookies through your browser's built-in settings. Please note that disabling strictly necessary cookies will prevent you from logging into your fk11 account, as they are essential to session security. Disabling functional or analytics cookies will not affect your ability to place bets or access games, though some platform preferences may not be remembered between visits.

5 Data Retention

fk11 retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with applicable regulatory requirements and our internal data governance policy. We do not retain data beyond the period for which it serves a documented, lawful purpose.

• Active account data — Held for the full duration of your account being open and in active use. This includes identity data, contact details, transaction history, and betting records.
• Post-closure retention — Following account closure (whether initiated by you or by fk11), certain categories of data — including identity verification records and financial transaction logs — are retained for a minimum period required for AML compliance and dispute resolution purposes. This period is typically five years from the date of account closure.
• Support communications — Live chat transcripts and email correspondence are retained for up to three years from the date of the interaction, to support quality assurance and provide context in the event of a future dispute.
• Analytics data — Anonymised behavioural analytics data (from which it is not possible to re-identify any individual) may be retained indefinitely for platform improvement purposes.
• Marketing consent records — Records of when you gave or withdrew consent to receive promotional communications are retained for the lifetime of the relevant consent period plus five years, for compliance audit purposes.

When the relevant retention period expires, fk11 will either securely delete your personal data or, where full deletion is not technically feasible, anonymise it such that it can no longer be attributed to any identifiable individual.

6 Your Privacy Rights

As a fk11 player, you hold a number of rights in relation to the personal data we hold about you. fk11 is committed to honouring these rights promptly and without undue restriction. Requests are handled within 30 calendar days. To exercise any of the rights below, contact [email protected] with the subject line "Privacy Rights Request" and a description of your specific request.

7 Data Security Measures

fk11 applies a layered, defence-in-depth approach to securing the personal data of all players on our platform. Security measures are reviewed and updated on a regular basis in response to emerging threats and changes to industry best practice. The following controls are in place across the fk11 infrastructure:

• Encryption in transit: All data exchanged between your device and fk11 servers is encrypted using TLS 1.2 or higher. Connections using outdated protocols are rejected at the server level.
• Encryption at rest: Sensitive data fields — including identity document images, financial records, and verification status flags — are encrypted in the fk11 database using AES-256 encryption.
• Access control: Access to player data within fk11's internal systems is governed by a strict role-based access control (RBAC) policy. Staff are granted access only to the data categories required for their specific job function. All internal data access is logged and audited.
• Two-factor authentication: fk11 offers two-factor authentication (2FA) for all player accounts and enforces mandatory 2FA for all internal staff accounts with access to player data.
• Penetration testing: The fk11 platform undergoes periodic third-party security assessments, including penetration testing and vulnerability scanning, to identify and remediate weaknesses before they can be exploited.
• Incident response: fk11 maintains a documented data breach response procedure. In the event of a breach that is likely to result in a risk to affected players, fk11 will notify impacted users via their registered contact details as promptly as practicable following containment and initial investigation.

8 Policy Updates & Contact

fk11 reviews this Privacy Policy periodically and will update it to reflect changes in our data processing practices, applicable regulatory requirements, or the structure of our platform and services. Where a revision is material — for example, where we introduce a new processing purpose or change the categories of third parties with whom we share data — we will notify registered players via their account email address prior to the updated policy taking effect.

The effective date displayed at the top of this document will be updated each time a new version is published. Continued use of fk11 following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated terms. We encourage you to review this page periodically to stay informed about how fk11 protects your information.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about how fk11 has handled your personal information, please contact our support team. All privacy-related enquiries are handled with priority and in confidence.

• Email: [email protected] — use the subject line "Privacy Enquiry" for fastest routing to the correct team.
• Live chat: available 24/7 from within your fk11 account dashboard.
• Response time: privacy rights requests are acknowledged within 5 business days and resolved within 30 calendar days (BST, UTC+6).